The Violet Hour
6346 N. New Braunfels
San Antonio, TX 78209
tel. (210) 829-0388 fax (210) 829-0773
Returns & Exchanges
Returns and exchanges are accepted on full priced merchandise received within 14 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. (We're sorry, but we cannot make exceptions for international orders.) Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange may result in a fee.
shoptheviolethour.com will also accept returns on discounted items as long as the item(s) is returned to shoptheviolethour.com within 14 days of receipt of the item. shoptheviolethour.com will not accept returns for special orders. Items marked "Final Sale" are not returnable or exchangeable. ALL JEWELRY SALES ARE FINAL. All items that are 70% off or more are automatically FINAL SALE.
Please send your return or exchange to:
shoptheviolethour.com
6346 N. New Braunfels
San Antonio, TX 78209
If you need to make an exchange or return, please follow the instructions you received along with your sales receipt included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send the items(s) back to us using the above address. (This will provide you with recourse on your package, as shoptheviolethour.com cannot accept responsibility for packages that we do not ship ourselves).
Once your package has been received at shoptheviolethour.com, your refund will be processed in the original form of payment within five (5) business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from shoptheviolethour.com.
Shipping & Handling
Domestic Shipping:
All orders placed Monday-Friday before 5 PM (CST) will begin processing that day, excluding holidays, and will ship that day through UPS, pending availability and credit card verification. Any "priority order" placed after 5 PM (CST) will begin processing that day, and may ship that day through UPS pending availability and credit card verification. All orders placed on Saturday or Sunday will be processed on those days but shipped the following Monday (Holiday's excluded).
shoptheviolethour.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. Any cancellations or changes to an order must be arranged by the end of the business day on which the order was placed. For orders placed after 5 pm or on weekends, we must be contacted by the end of the next full business day. shoptheviolethour.com uses UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
If you decide to refuse any shipments from shoptheviolethour.com, you are responsible for the original shipping charges to you that are incurred on the package (on both the original and return shipments), and the cost of returning the package to shoptheviolethour.com. This amount will be subtracted from your merchandise refund. If you make special arrangements or alter the original shipping date on your own through any carrier you run the risk of being unable to return the merchandise for a full refund.
International Shipping:
Flat $15 ground ("First Class") US Postal Service shipping is available worldwide for all orders over $150.00. Shipping time via US Postal Service Ground will vary depending on which country you live in. Please contact us via email to inquire about upgrading to Express shipping and we will provide a quote within 24 hours. If no other service is indicated in your order, your order will be shipped via First Class and a $15 charge will be added to your purchase after checkout.Please allow additional time for order processing of international shipments - we may require additional security procedures to process international orders and may need to contact you directly if additional security information is needed. ALL INTERNATIONAL ORDERS WILL ONLY BE SHIPPED TO BILLING ADDRESS OF CREDIT CARD. We ship all International orders via US Postal Service in order to keep rates, taxes, and inbound duties low for the recipient. However, if you prefer to use UPS, we will gladly accommodate your request. The Violet Hour is NOT responsible for paying or estimating customs duties or international taxes. Customs duties are the sole responsibility of the receiving party, and any refusals of shipments will be returned to The Violet Hour at our expense. Therefore, any unpaid customs duties from shipment refusals will be deducted from the buyer's refund.
Sales Tax
Items shipped within the state of Texas will be charged a sales tax rate of 8.25%.
Price Adjustments
Regular priced merchandise is qualified for a price adjustment if the item goes on sale within 7 days of purchase. Contact us via email with your name, order number, and date of purchase and your account will be credited for the price difference. Merchandise originally purchased on sale is not qualified for price adjustments upon further markdowns. Price adjustments will only be granted for permanent markdowns, and cannot be applied toward coupons or other limited-time promotions.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
